Help & documentation

PrimeNEST Support & Manuals

Manuals, quick-start guides, and a direct line to us when you need a hand.

Downloads

Manuals & guides

PDF documentation for PrimeNEST and its add-on modules.

PDF

PrimeNEST User Manual

The complete reference: installation, part import, nesting settings, manual editing, and machine output.

Coming soon — request a copy

PDF

Quick-Start Guide

From install to your first nested sheet in a few pages. Written for the operator, not the IT department.

Coming soon — request a copy

PDF

Add-On Module Guides

Setup and usage for the Structural Steel Workflow and Auto-Load DXF modules.

Coming soon — request a copy

Documentation is being finalized. In the meantime, email us and we'll send the current version directly.

Common questions

Getting started

What do I need to run PrimeNEST?

A Windows 10 or Windows 11 (64-bit) PC. It runs on ordinary shop hardware — no workstation graphics card required.

How do I install it?

Run the installer we provide and enter your license key. The full procedure, including network share setup, is in the user manual.

My DXF won't import cleanly. What now?

Usually this is open contours, duplicate lines, or geometry on unexpected layers from the CAD export. Send us the file — we'll tell you what's in it and how to fix the export upstream.

Where do I set part spacing, speeds, and lead-in/lead-out?

All of it lives in Material Cutting Settings, stored per material and per thickness. Set a row once and every nest using that combination picks it up — including the cut-time estimate and cost per sheet.

Can you help configure output for my controller?

Yes. Machine profiles cover program style, G-code format, motion commands, coordinate system, laser control, and cutting conditions. Tell us the machine and control and we'll build the profile with you — then you can export it as a backup.

How do I add an add-on module to an existing install?

Modules unlock with an updated license key — no reinstall required. Contact us and we'll issue the key.

Still stuck?

Talk to a person

PrimeNEST is built and supported by people who know cutting tables. If something isn't behaving, describe what you're seeing and send the DXF or the nest file — that gets us to an answer faster than anything else.

What to include

  • Your PrimeNEST version
  • What you were doing when it happened
  • The DXF or nest file involved
  • A screenshot of any error message
  • Your machine and controller model